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Binance has confirmed that users experienced technical disruptions in transactions over recent days due to extreme market volatility and a series of liquidation waves. As sharp price swings continue across the crypto market, users have reported delayed orders, failed transaction confirmations, and slow portfolio updates.
Binance Co-Founder Yi He addressed the issue, assuring users that swift action will be taken to resolve any potential losses and urging anyone affected to contact customer support immediately.
Crypto Market Volatility Peaks
Market turbulence has intensified following Donald Trump’s trade policy remarks on China, growing uncertainty around interest rates, and ongoing regulatory debates in the U.S. Major cryptocurrencies such as Bitcoin and Ethereum saw double-digit declines within hours, while total liquidation volume across the altcoin market surpassed $10 billion.
This extreme volatility created heavy transaction loads on major exchanges, including Binance. Panic selling and simultaneous order submissions caused system performance slowdowns. Many users reported issues such as delayed order execution, lagging price updates, and unclosed positions.
Yi He: “We Will Address Every User Case Individually”
In a post on X (formerly Twitter), Binance Co-Founder Yi He stated:
“We’re aware that some users encountered transaction errors during intense market fluctuations. We’ll remain transparent throughout this process. All users who experienced losses should submit a request through Binance Customer Support. Our teams will review every case individually.”
Yi He also advised investors to trade cautiously during periods of extreme volatility and to avoid placing new orders until the “transaction confirmed” message appears. This statement reinforces Binance’s user-centric approach, aiming to restore confidence within the community amid heightened market uncertainty.
Binance: “System Issues Are Temporary, Our Teams Are Working on It”
Binance’s support team confirmed in a technical statement that the recent issues were caused by system capacity overload and a surge in simultaneous transaction requests. The exchange emphasized that the problem is not a permanent infrastructure failure but rather a temporary slowdown implemented to balance transaction load during periods of extreme market activity.
Binance also announced that new updates are currently in testing to prevent similar incidents in the future. These updates include expanded infrastructure capacity, optimized trading engines, and enhanced load-balancing algorithms to improve overall system performance.
Experts Warn: “Use Limit Orders During Volatile Periods”
Crypto analysts caution investors to remain vigilant during high-volatility periods. They note that traders using high leverage may face system delays during sudden price swings, potentially leading to position losses.
Financial analyst Leah Wald commented on the matter:
“The biggest mistake during volatile periods is entering trades with market orders. If those orders fail to execute instantly, positions can quickly turn negative. Using limit orders helps mitigate such risks.”
Experts further advise users to avoid excessive leverage, monitor their positions closely, and trade cautiously during peak market hours when transaction volumes are high.
Binance’s Reputation Management and Transparency Effort
Operating under increasing global regulatory scrutiny, Binance continues to pursue a transparent communication strategy in response to such incidents. Yi He’s direct engagement with users highlights the exchange’s proactive crisis management approach. According to industry observers, this communication reflects Binance’s ongoing efforts to maintain user trust and reinforce its leadership position in the market.
Despite the transaction interruptions, Binance has promised swift user support, while Yi He’s statements served as a reassurance to the community. The exchange reaffirmed that it is strengthening its technical infrastructure to prevent future disruptions. For crypto investors, this event serves as a reminder of the importance of technical reliability and transaction security during periods of heightened market volatility.
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